Frequently Asked Questions:

How will my sachets be shipped?

To reduce costs, all items will be shipped via USPS. Your order will be shipped within 24 hours of placement, and it should arrive within 3-5 days if shipping to the Continental US.

Where were my sachets manufactured?

Until recently, our products were manufactured in China. But, like you, we feel that we should do our small part to bring jobs, and manufacturing back to the US. Everything, including the lavender, fabric, packaging, and manufacturing is now 100% USA made.

You Say Your Products are USA Made, Yet You Still Sell Chinese-Made Sachets. Why?

We are liquidating what is left of our Chinese-made inventory. Once it's gone, it's gone forever!

Why do I need lavender in my life?

Lavender has been loved by people around the world as far back as Ancient Greece. The flower and its oils have been used as a natural treatment for many things, including: stomach ache, acne, sleep disorders, anxiety, soothing insect bites and burns, headaches, and as a pest deterrent. Lavender makes our homes smell great, and deters pests from the dark corners where they hide.

Can I store my clothes long term with lavender sachets?

Of course! Lavender is great for this purpose. For best results, thoroughly wash and dry fabrics prior to storage, and store them in air tight packaging with a few sachets.

How long will my sachets last?

They will retain their scent and pest-repelling properties for approximately 6 months.

Is it safe to order things online?

You can shop at kalbco.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

•  128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.kalbco.com is registered with the Authorize.Net Verified Merchant Seal program.

What if there are problems with my order?

Customer satisfaction is our highest priority. If you are dissatisfied with your order in any way, let us know and we will refund 100% of your money. If you have any problems, please contact us at info@kalbco.com

How Do I Contact Someone if I Still Have Questions?

You can contact us 24/7 by email at info@kalbco.com. You will have a response within 12 hours.